Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 Apri... (32021R0782)
Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (Text with EEA relevance)
- REGULATION (EU) 2021/782 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
- of 29 April 2021
- on rail passengers’ rights and obligations
- (recast)
- (Text with EEA relevance)
- CHAPTER I
- GENERAL PROVISIONS
- Article 1
- Subject matter and objectives
- Article 2
- Scope
- Article 3
- Definitions
- CHAPTER II
- TRANSPORT CONTRACT, INFORMATION AND TICKETS
- Article 4
- Transport contract
- Article 5
- Non-discriminatory contract conditions and tariffs
- Article 6
- Bicycles
- Article 7
- Exclusion of waiver and stipulation of limits
- Article 8
- Obligation to provide information concerning discontinuation of services
- Article 9
- Travel information
- Article 10
- Access to traffic and travel information
- Article 11
- Availability of tickets and reservations
- Article 12
- Through-tickets
- CHAPTER III
- LIABILITY OF RAILWAY UNDERTAKINGS FOR PASSENGERS AND THEIR LUGGAGE
- Article 13
- Liability for passengers and luggage
- Article 14
- Insurance and coverage of liability
- Article 15
- Advance payments
- Article 16
- Contestation of liability
- CHAPTER IV
- DELAYS, MISSED CONNECTIONS AND CANCELLATIONS
- Article 17
- Liability for delays, missed connections and cancellations
- Article 18
- Reimbursement and re-routing
- Article 19
- Compensation
- Article 20
- Assistance
- CHAPTER V
- PERSONS WITH DISABILITIES AND PERSONS WITH REDUCED MOBILITY
- Article 21
- Right to transport
- Article 22
- Information to persons with disabilities and persons with reduced mobility
- Article 23
- Assistance at railway stations and on board
- Article 24
- Conditions under which assistance is provided
- Article 25
- Compensation in respect of mobility equipment, assistive devices and assistance dogs
- Article 26
- Staff training
- CHAPTER VI
- SECURITY, COMPLAINTS AND QUALITY OF SERVICE
- Article 27
- Personal security of passengers
- Article 28
- Complaints
- Article 29
- Service quality standards
- CHAPTER VII
- INFORMATION AND ENFORCEMENT
- Article 30
- Information to passengers about their rights
- Article 31
- Designation of national enforcement bodies
- Article 32
- Enforcement tasks
- Article 33
- Complaint handling by national enforcement bodies and other bodies
- Article 34
- Exchange of information and cross-border cooperation between national enforcement bodies
- CHAPTER VIII
- FINAL PROVISIONS
- Article 35
- Penalties
- Article 36
- Delegated acts
- Article 37
- Exercise of the delegation
- Article 38
- Committee procedure
- Article 39
- Report
- Article 40
- Repeal
- Article 41
- Entry into force
- ANNEX I
- EXTRACT FROM THE UNIFORM RULES CONCERNING THE CONTRACT FOR INTERNATIONAL CARRIAGE OF PASSENGERS AND LUGGAGE BY RAIL (CIV)
- Appendix A to the Convention Concerning International Carriage by Rail (COTIF) of 9 May 1980, as modified by the Protocol for the modification of the Convention Concerning International Carriage by Rail of 3 June 1999
- TITLE I
- GENERAL PROVISIONS
- Article 3
- Definitions
- TITLE II
- CONCLUSION AND PERFORMANCE OF THE CONTRACT OF CARRIAGE
- Article 6
- Contract of carriage
- Article 7
- Ticket
- Article 8
- Payment and refund of the carriage charge
- Article 9
- Right to be carried. Exclusion from carriage
- Article 10
- Completion of administrative formalities
- Article 11
- Cancellation and late running of trains. Missed connections
- TITLE III
- CARRIAGE OF HAND LUGGAGE, ANIMALS, REGISTERED LUGGAGE AND VEHICLES
- CHAPTER I
- Common provisions
- Article 12
- Acceptable articles and animals
- Article 13
- Examination
- Article 14
- Completion of administrative formalities
- CHAPTER II
- Hand luggage and animals
- Article 15
- Supervision
- CHAPTER III
- Registered luggage
- Article 16
- Consignment of registered luggage
- Article 17
- Luggage registration voucher
- Article 18
- Registration and carriage
- Article 19
- Payment of charges for the carriage of registered luggage
- Article 20
- Marking of registered luggage
- Article 21
- Right to dispose of registered luggage
- Article 22
- Delivery
- CHAPTER IV
- Vehicles
- Article 23
- Conditions of carriage
- Article 24
- Carriage voucher
- Article 25
- Applicable law
- TITLE IV
- LIABILITY OF THE CARRIER
- CHAPTER I
- Liability in case of death of, or personal injury to, passengers
- Article 26
- Basis of liability
- Article 27
- Damages in case of death
- Article 28
- Damages in case of personal injury
- Article 29
- Compensation for other bodily harm
- Article 30
- Form and amount of damages in case of death and personal injury
- Article 31
- Other modes of transport
- CHAPTER II
- Liability in case of failure to keep to the timetable
- Article 32
- Liability in case of cancellation, late running of trains or missed connections
- CHAPTER III
- Liability in respect of hand luggage, animals, registered luggage and vehicles
- Section 1
- Hand luggage and animals
- Article 33
- Liability
- Article 34
- Limit of damages in case of loss of or damage to articles
- Article 35
- Exclusion of liability
- Section 2
- Registered luggage
- Article 36
- Basis of liability
- Article 37
- Burden of proof
- Article 38
- Successive carriers
- Article 39
- Substitute carrier
- Article 40
- Presumption of loss
- Article 41
- Compensation for loss
- Article 42
- Compensation for damage
- Article 43
- Compensation for delay in delivery
- Section 3
- Vehicles
- Article 44
- Compensation for delay
- Article 45
- Compensation for loss
- Article 46
- Liability in respect of other articles
- Article 47
- Applicable law
- CHAPTER IV
- Common provisions
- Article 48
- Loss of right to invoke the limits of liability
- Article 49
- Conversion and interest
- Article 50
- Liability in case of nuclear incidents
- Article 51
- Persons for whom the carrier is liable
- Article 52
- Other actions
- TITLE V
- LIABILITY OF THE PASSENGER
- Article 53
- Special principles of liability
- TITLE VI
- ASSERTION OF RIGHTS
- Article 54
- Ascertainment of partial loss or damage
- Article 55
- Claims
- Article 56
- Carriers against whom an action may be brought
- Article 58
- Extinction of right of action in case of death or personal injury
- Article 59
- Extinction of right of action arising from carriage of luggage
- Article 60
- Limitation of actions
- TITLE VII
- RELATIONS BETWEEN CARRIERS
- Article 61
- Apportionment of the carriage charge
- Article 62
- Right of recourse
- Article 63
- Procedure for recourse
- Article 64
- Agreements concerning recourse
- ANNEX II
- MINIMUM INFORMATION TO BE PROVIDED BY RAILWAY UNDERTAKINGS AND TICKET VENDORS
- Part I: Pre-journey information
- Part II: Information during the journey
- Part III: Operations regarding reservation systems
- ANNEX III
- MINIMUM SERVICE QUALITY STANDARDS
- ANNEX IV
- CORRELATION TABLE
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