REGULATION (EU) 2021/782 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
of 29 April 2021
on rail passengers’ rights and obligations
(recast)
(Text with EEA relevance)
CHAPTER I
GENERAL PROVISIONS
Article 1
Subject matter and objectives
Article 2
Scope
Article 3
Definitions
CHAPTER II
TRANSPORT CONTRACT, INFORMATION AND TICKETS
Article 4
Transport contract
Article 5
Non-discriminatory contract conditions and tariffs
Article 6
Bicycles
Article 7
Exclusion of waiver and stipulation of limits
Article 8
Obligation to provide information concerning discontinuation of services
Article 9
Travel information
Article 10
Access to traffic and travel information
Article 11
Availability of tickets and reservations
Article 12
Through-tickets
CHAPTER III
LIABILITY OF RAILWAY UNDERTAKINGS FOR PASSENGERS AND THEIR LUGGAGE
Article 13
Liability for passengers and luggage
Article 14
Insurance and coverage of liability
Article 15
Advance payments
Article 16
Contestation of liability
CHAPTER IV
DELAYS, MISSED CONNECTIONS AND CANCELLATIONS
Article 17
Liability for delays, missed connections and cancellations
Article 18
Reimbursement and re-routing
Article 19
Compensation
Article 20
Assistance
CHAPTER V
PERSONS WITH DISABILITIES AND PERSONS WITH REDUCED MOBILITY
Article 21
Right to transport
Article 22
Information to persons with disabilities and persons with reduced mobility
Article 23
Assistance at railway stations and on board
Article 24
Conditions under which assistance is provided
Article 25
Compensation in respect of mobility equipment, assistive devices and assistance dogs
Article 26
Staff training
CHAPTER VI
SECURITY, COMPLAINTS AND QUALITY OF SERVICE
Article 27
Personal security of passengers
Article 28
Complaints
Article 29
Service quality standards
CHAPTER VII
INFORMATION AND ENFORCEMENT
Article 30
Information to passengers about their rights
Article 31
Designation of national enforcement bodies
Article 32
Enforcement tasks
Article 33
Complaint handling by national enforcement bodies and other bodies
Article 34
Exchange of information and cross-border cooperation between national enforcement bodies
CHAPTER VIII
FINAL PROVISIONS
Article 35
Penalties
Article 36
Delegated acts
Article 37
Exercise of the delegation
Article 38
Committee procedure
Article 39
Report
Article 40
Repeal
Article 41
Entry into force
ANNEX I
EXTRACT FROM THE UNIFORM RULES CONCERNING THE CONTRACT FOR INTERNATIONAL CARRIAGE OF PASSENGERS AND LUGGAGE BY RAIL (CIV)
Appendix A to the Convention Concerning International Carriage by Rail (COTIF) of 9 May 1980, as modified by the Protocol for the modification of the Convention Concerning International Carriage by Rail of 3 June 1999
TITLE I
GENERAL PROVISIONS
Article 3
Definitions
TITLE II
CONCLUSION AND PERFORMANCE OF THE CONTRACT OF CARRIAGE
Article 6
Contract of carriage
Article 7
Ticket
Article 8
Payment and refund of the carriage charge
Article 9
Right to be carried. Exclusion from carriage
Article 10
Completion of administrative formalities
Article 11
Cancellation and late running of trains. Missed connections
TITLE III
CARRIAGE OF HAND LUGGAGE, ANIMALS, REGISTERED LUGGAGE AND VEHICLES
CHAPTER I
Common provisions
Article 12
Acceptable articles and animals
Article 13
Examination
Article 14
Completion of administrative formalities
CHAPTER II
Hand luggage and animals
Article 15
Supervision
CHAPTER III
Registered luggage
Article 16
Consignment of registered luggage
Article 17
Luggage registration voucher
Article 18
Registration and carriage
Article 19
Payment of charges for the carriage of registered luggage
Article 20
Marking of registered luggage
Article 21
Right to dispose of registered luggage
Article 22
Delivery
CHAPTER IV
Vehicles
Article 23
Conditions of carriage
Article 24
Carriage voucher
Article 25
Applicable law
TITLE IV
LIABILITY OF THE CARRIER
CHAPTER I
Liability in case of death of, or personal injury to, passengers
Article 26
Basis of liability
Article 27
Damages in case of death
Article 28
Damages in case of personal injury
Article 29
Compensation for other bodily harm
Article 30
Form and amount of damages in case of death and personal injury
Article 31
Other modes of transport
CHAPTER II
Liability in case of failure to keep to the timetable
Article 32
Liability in case of cancellation, late running of trains or missed connections
CHAPTER III
Liability in respect of hand luggage, animals, registered luggage and vehicles
Section 1
Hand luggage and animals
Article 33
Liability
Article 34
Limit of damages in case of loss of or damage to articles
Article 35
Exclusion of liability
Section 2
Registered luggage
Article 36
Basis of liability
Article 37
Burden of proof
Article 38
Successive carriers
Article 39
Substitute carrier
Article 40
Presumption of loss
Article 41
Compensation for loss
Article 42
Compensation for damage
Article 43
Compensation for delay in delivery
Section 3
Vehicles
Article 44
Compensation for delay
Article 45
Compensation for loss
Article 46
Liability in respect of other articles
Article 47
Applicable law
CHAPTER IV
Common provisions
Article 48
Loss of right to invoke the limits of liability
Article 49
Conversion and interest
Article 50
Liability in case of nuclear incidents
Article 51
Persons for whom the carrier is liable
Article 52
Other actions
TITLE V
LIABILITY OF THE PASSENGER
Article 53
Special principles of liability
TITLE VI
ASSERTION OF RIGHTS
Article 54
Ascertainment of partial loss or damage
Article 55
Claims
Article 56
Carriers against whom an action may be brought
Article 58
Extinction of right of action in case of death or personal injury
Article 59
Extinction of right of action arising from carriage of luggage
Article 60
Limitation of actions
TITLE VII
RELATIONS BETWEEN CARRIERS
Article 61
Apportionment of the carriage charge
Article 62
Right of recourse
Article 63
Procedure for recourse
Article 64
Agreements concerning recourse
ANNEX II
MINIMUM INFORMATION TO BE PROVIDED BY RAILWAY UNDERTAKINGS AND TICKET VENDORS
Part I: Pre-journey information
Part II: Information during the journey
Part III: Operations regarding reservation systems
ANNEX III
MINIMUM SERVICE QUALITY STANDARDS
ANNEX IV
CORRELATION TABLE
Regulation (EC) No 1371/2007 |
This Regulation |
Article 1 |
Article 1 |
Article 1(a) |
Article 1(a) |
Article 1(b) |
Article 1(b) |
— |
Article 1(c) |
Article 1(c) |
Article 1(d) |
— |
Article 1(e) |
Article 1(d) |
Article 1(f) |
Article 1(e) |
Article 1(g) |
— |
Article 1(h) |
Article 1(f) |
Article 1(i) |
Article 2 |
Article 2 |
Article 2(1) |
Article 2(1) |
Article 2(2) |
— |
Article 2(3) |
— |
Article 2(4) |
— |
Article 2(5) |
Article 2(6)(a), (8) |
Article 2(6) |
Article 2(6)(b) |
Article 2(7) |
Article 2(7) |
— |
Article 2(2) |
— |
Article 2(3) |
— |
Article 2(4) |
— |
Article 2(5) |
Article 3 |
Article 3 |
Article 3(1) |
Article 3(1) |
Article 3(2), (3) |
— |
Article 3(4) |
Article 3(2) |
Article 3(5) |
Article 3(3) |
Article 3(6) |
Article 3(4) |
Article 3(7) |
Article 3(5) |
Article 3(8) |
Article 3(6) |
— |
Article 3(7) |
Article 3(9) |
Article 3(8) |
Article 3(10) |
Article 3(9) |
— |
Article 3(10) |
— |
Article 3(11) |
Article 3(11) |
Article 3(12) |
— |
Article 3(13) |
— |
Article 3(14) |
— |
Article 3(15) |
— |
Article 3(16) |
Article 3(12) |
Article 3(17) |
— |
Article 3(18) |
Article 3(13) |
Article 3(19) |
— |
Article 3(20) |
Article 3(15) |
Article 3(21) |
— |
Article 3(22) |
Article 4 |
Article 4 |
— |
Article 5 |
Article 5 |
Article 6 |
Article 6 |
Article 7 |
Article 7 |
Article 8 |
Article 8 |
Article 9 |
— |
Article 10 |
Article 9 |
Article 11 |
— |
Article 12 |
Article 11 |
Article 13 |
Article 12 |
Article 14 |
Article 13 |
Article 15 |
Article 14 |
Article 16 |
Article 15 |
Article 17 |
Article 16 |
Article 18 |
— |
Article 18(2), (3), (4), (5), (6), (7) |
Article 17(1) |
Article 19(1), (2), (3), (4) |
— |
Article 19(5), (6) |
Article 17(2) |
Article 19(7) |
Article 17(3) |
Article 19(8) |
Article 17(4) |
Article 19(9) |
— |
Article 19(10) |
Article 18 |
Article 20 |
— |
Article 20(6) |
Article 19 |
Article 21 |
Article 20 |
Article 22 |
Article 21(1) |
— |
Article 21(2) |
Article 23(1)(g) |
Article 22, Article 23 |
Article 23 |
Article 22(2) |
— |
Article 24 |
Article 24 |
Article 25 |
Article 25(1), (2), (3) |
— |
Article 26 |
Article 26 |
Article 27 |
Article 27 |
Article 28 |
— |
Article 28(3) |
Article 27(3) |
Article 28(4) |
Article 28 |
Article 29 |
Article 29 |
Article 30 |
Article 30 |
Article 31 |
— |
Article 32, 33 |
Article 31 |
Article 34 |
— |
Article 34(1), (3) |
Article 32 |
Article 35 |
— |
Article 35(2) |
Article 33 |
— |
Article 34 |
Article 36 |
Article 35 |
Article 38 |
— |
Article 37 |
Article 36 |
Article 39 |
— |
Article 40 |
Article 37 |
Article 41 |
Annex I |
Annex I |
Annex II |
Annex II |
Annex III |
Annex III |
— |
Annex IV |