COMMISSION IMPLEMENTING REGULATION (EU) 2020/1121
of 29 July 2020
on the collection and sharing of user statistics and feedback on the services of the single digital gateway in accordance with Regulation (EU) 2018/1724 of the European Parliament and of the Council
(Text with EEA relevance)
CHAPTER I
General provisions
Article 1
Definitions
Article 2
Context data
CHAPTER II
Statistics
Article 3
Collection and transmission of statistics relating to information services
Article 4
Collection, aggregation and transmission of statistics relating to assistance and problem-solving services
Article 5
Access to and storage of statistics
CHAPTER III
User feedback
Article 6
Functionalities of the common user feedback tool
Article 7
Functionalities of the alternative user feedback tools
Article 8
Collection of user feedback on online procedures
Article 9
Collection of user feedback from users of assistance and problem-solving services
Article 10
Transmission of user feedback
Article 11
Access to and storage of user feedback
Article 12
Responsibilities
CHAPTER IV
Final provisions
Article 13
Personal data
Article 14
Entry into force
ANNEX I
Indicators for tagging referred to in Article 2(3)
|
Elements that must form part of the tagging information to be included in the metadataof the webpages that are part of the single digital gateway |
|||||||
|
Generic part |
Country code |
Sub-national code (where applicable) |
Type of service (*1) |
Language of the page |
Area covered by Annex I to Regulation (EU) 2018/1724 |
Service covered by Annex III or Article 7 of Regulation (EU) 2018/1724 |
|
|
Single Digital Gateway (SDG) |
Following ISO 3166 –Alpha 2 code (EL for Greece) |
Following NUTS 1-3 or LAU |
|
Following ISO 639-1 Alpha 2 Code |
A-Q |
01-09 |
Full title of service |
Webpages with information on rules, rights and obligations |
X |
x |
x |
Information |
x |
x |
x |
Not applicable |
Webpages with information on procedures |
X |
x |
x |
Procedure |
x |
x |
x |
Not applicable |
Webpages with information on assistance or problem solving services |
x |
x |
x |
Assistance |
x |
Not applicable |
Not applicable |
x |