Council Decision (EU) 2019/425 of 12 March 2019 on the position to be taken on be... (32019D0425)
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Council Decision (EU) 2019/425 of 12 March 2019 on the position to be taken on behalf of the European Union within the Joint Committee established by the Agreement between the European Union and the Kingdom of Norway on administrative cooperation, combating fraud and recovery of claims in the field of value added tax
- COUNCIL DECISION (EU) 2019/425
- of 12 March 2019
- on the position to be taken on behalf of the European Union within the Joint Committee established by the Agreement between the European Union and the Kingdom of Norway on administrative cooperation, combating fraud and recovery of claims in the field of value added tax
- Article 1
- Article 2
- DECISION No 1/2019 OF THE JOINT COMMITTEE ESTABLISHED BY THE AGREEMENT BETWEEN THE EUROPEAN UNION AND THE KINGDOM OF NORWAY ON ADMINISTRATIVE COOPERATION, COMBATING FRAUD AND RECOVERY OF CLAIMS IN THE FIELD OF VALUE ADDED TAX
- of …
- on the adoption of its Rules of Procedure
- Article 1
- Article 2
- ANNEX
- Rules of procedure of the Joint Committee established by the Agreement between the European Union and the Kingdom of Norway on administrative cooperation, combating fraud and recovery of claims in the field of value added tax
- Article 1
- Composition and chairmanship
- Article 2
- Observers and experts
- Article 3
- Convening a meeting
- Article 4
- Agenda
- Article 5
- Secretarial support
- Article 6
- Minutes of the meeting
- Article 7
- Adoption of decisions and recommendations
- Article 8
- Expenses
- DECISION No 2/2019 OF THE JOINT COMMITTEE ESTABLISHED BY THE AGREEMENT BETWEEN THE EUROPEAN UNION AND THE KINGDOM OF NORWAY ON ADMINISTRATIVE COOPERATION, COMBATING FRAUD AND RECOVERY OF CLAIMS IN THE FIELD OF VALUE ADDED TAX
- of …
- on standard forms for the communication of information, the transmission of information via the CCN/CSI network and the practical arrangements for the organisation of contacts between central liaison offices and liaison departments
- Article 1
- Standard forms for the communication of information
- Article 2
- Transmission of information via the CCN/CSI network
- Article 3
- Organisation of contacts between central liaison offices and liaison departments
- Article 4
- DECISION No 3/2019 OF THE JOINT COMMITTEE ESTABLISHED BY THE AGREEMENT BETWEEN THE EUROPEAN UNION AND THE KINGDOM OF NORWAY ON ADMINISTRATIVE COOPERATION, COMBATING FRAUD AND RECOVERY OF CLAIMS IN THE FIELD OF VALUE ADDED TAX
- of …
- on the procedure for the conclusion of service level agreements
- Article 1
- Article 2
- ANNEX I
- Service Level Agreement for the systems and the applications for administrative cooperation and recovery of claims in the area of VAT
- 1. APPLICABLE ACTS AND REFERENCE DOCUMENTS
- 1.1. APPLICABLE ACTS
- 1.2. REFERENCE DOCUMENTS
- 2. TERMINOLOGY
- 2.1. ACRONYMS
- 2.2. DEFINITIONS
- 3. INTRODUCTION
- 3.1. SCOPE OF THE SLA
- 3.2. AGREEMENT PERIOD
- 4. RESPONSIBILITIES
- 4.1. SERVICES PROVIDED BY THE COMMISSION TO NORWAY
- 4.2. SERVICES PROVIDED BY NORWAY TO COMMISSION
- 5. SERVICE LEVEL REVIEW
- 5.1. COMMISSION SERVICE LEVELS
- 5.1.1. Service desk
- 5.1.1.1. Agreement
- 5.1.1.2. Reporting
- 5.1.2. Statistical Service
- 5.1.2.1. Agreement
- 5.1.2.2. Reporting
- 5.1.3. Exchange of Forms
- 5.1.3.1. Agreement
- 5.1.3.2. Reporting
- 5.1.4. Problem Management
- 5.1.4.1. Agreement
- 5.1.4.2. Reporting
- 5.1.5. Security Management
- 5.1.5.1. Agreement (3)
- 5.1.5.2. Reporting
- 5.2. NORWAY'S SERVICE LEVELS
- 5.2.1. All Service Level Management Areas
- 5.2.1.1. Agreement
- 5.2.1.2. Reporting
- 5.2.2. Service desk
- 5.2.2.1. Agreement
- 5.2.2.2. Reporting
- 6. QUALITY MEASUREMENT
- 6.1. AGREEMENT
- 6.2. REPORTING
- 7. APPROVAL OF THE SLA
- 8. CHANGES TO THE SLA
- 9. CONTACT POINT
- ANNEX II
- Service Level Agreement for the Common Communication Network / Common System Interface services (‘CCN/CSI SLA’)
- 1. APPLICABLE ACTS AND REFERENCE DOCUMENTS
- 1.1. APPLICABLE ACTS
- 1.2. REFERENCE DOCUMENTS
- 2. TERMINOLOGY
- 2.1. ACRONYMS
- 2.2. DEFINITIONS OF TERMS FOR THE PURPOSE OF THE CCN/CSI SLA
- 3. INTRODUCTION
- 3.1. SCOPE OF THE CCN/CSI SLA
- 3.2. CCN/CSI SERVICE DEFINITION AND CHARACTERISTICS
- 3.3. AGREEMENT PERIOD
- 4. RESPONSIBILITIES
- 4.1. OBLIGATIONS OF THE SERVICE PROVIDER (OSP)
- 4.2. OBLIGATIONS OF THE SERVICE REQUESTER (OSR)
- 4.3. SERVICES PROVIDED BY THE SERVICE PROVIDER
- 4.3.1. IT Service Desk
- 4.3.1.1. Incident and problem management
- 4.3.2. Tools supporting the Service Management
- 4.3.3. ICT Infrastructure Management and Operations
- 4.3.3.1. Availability Management
- 4.3.3.2. Contingency Management
- 4.3.3.3. Application Configuration Data Management
- 4.3.4. Security Management
- 4.3.5. Documentation management
- 4.3.6. Reporting and statistics
- 4.3.7. Training
- 5. SERVICE LEVEL MEASUREMENT
- 5.1. SERVICE LEVEL
- 5.2. APPLICABLE SERVICE QUALITY INDICATORS
- 5.2.1. Individual CCN/CSI Site Availability
- 5.2.2. SQI on the Duty Period
- 5.2.3. SQI on the Notification Service
- 5.2.4. SQI on the Contingency Management
- 5.2.5. SQI on the Application Configuration Data management
- 5.2.6. SQI on the Acknowledgment Delay
- 5.2.7. SQI on the Resolution Delay
- 6. APPROVAL OF THE SLA
- 7. CHANGES TO THE SLA
- 8. CONTACT POINT
- DECISION No 4/2019 OF THE JOINT COMMITTEE ESTABLISHED BY THE AGREEMENT BETWEEN THE EUROPEAN UNION AND THE KINGDOM OF NORWAY ON ADMINISTRATIVE COOPERATION, COMBATING FRAUD AND RECOVERY OF CLAIMS IN THE FIELD OF VALUE ADDED TAX
- of …
- on the amount and modalities of the financial contribution to be made by Norway to the general budget of the Union in respect of the cost generated by its participation in the European Information Systems
- Article 1
- Installation costs
- Article 2
- Yearly financial contribution
- Article 3
- Method of payment
- Article 4
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