Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 F... (32011R0181)
Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 Text with EEA relevance
- REGULATION (EU) No 181/2011 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
- of 16 February 2011
- concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004
- (Text with EEA relevance)
- CHAPTER I
- GENERAL PROVISIONS
- Article 1
- Subject matter
- Article 2
- Scope
- Article 3
- Definitions
- Article 4
- Tickets and non-discriminatory contract conditions
- Article 5
- Other performing parties
- Article 6
- Exclusion of waiver
- CHAPTER II
- COMPENSATION AND ASSISTANCE IN THE EVENT OF ACCIDENTS
- Article 7
- Death or personal injury to passengers and loss of or damage to luggage
- Article 8
- Immediate practical needs of passengers
- CHAPTER III
- RIGHTS OF DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY
- Article 9
- Right to transport
- Article 10
- Exceptions and special conditions
- Article 11
- Accessibility and information
- Article 12
- Designation of terminals
- Article 13
- Right to assistance at designated terminals and on board buses and coaches
- Article 14
- Conditions under which assistance is provided
- Article 15
- Transmission of information to a third party
- Article 16
- Training
- Article 17
- Compensation in respect of wheelchairs and other mobility equipment
- Article 18
- Exemptions
- CHAPTER IV
- PASSENGER RIGHTS IN THE EVENT OF CANCELLATION OR DELAY
- Article 19
- Continuation, re-routing and reimbursement
- Article 20
- Information
- Article 21
- Assistance in case of cancelled or delayed departures
- Article 22
- Further claims
- Article 23
- Exemptions
- CHAPTER V
- GENERAL RULES ON INFORMATION AND COMPLAINTS
- Article 24
- Right to travel information
- Article 25
- Information on passenger rights
- Article 26
- Complaints
- Article 27
- Submission of complaints
- CHAPTER VI
- ENFORCEMENT AND NATIONAL ENFORCEMENT BODIES
- Article 28
- National enforcement bodies
- Article 29
- Report on enforcement
- Article 30
- Cooperation between enforcement bodies
- Article 31
- Penalties
- CHAPTER VII
- FINAL PROVISIONS
- Article 32
- Report
- Article 33
- Amendment to Regulation (EC) No 2006/2004
- Article 34
- Entry into force
- ANNEX I
- ASSISTANCE PROVIDED TO DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY
- (a)
- Assistance at designated terminals
- (b)
- Assistance on board
- ANNEX II
- DISABILITY-RELATED TRAINING
- (a)
- Disability-awareness training
- (b)
- Disability-assistance training
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