Commission Decision (EU) 2024/3083 of 4 December 2024 establishing the Code of Go... (32024D3083)
INHALT
Commission Decision (EU) 2024/3083 of 4 December 2024 establishing the Code of Good Administrative Behaviour for Staff of the European Commission in their relations with the public
- COMMISSION DECISION (EU) 2024/3083
- of 4 December 2024
- establishing the Code of Good Administrative Behaviour for Staff of the European Commission in their relations with the public
- Article 1
- Article 2
- ANNEX
- CODE OF GOOD ADMINISTRATIVE BEHAVIOUR FOR STAFF OF THE EUROPEAN COMMISSION IN THEIR RELATIONS WITH THE PUBLIC
- Quality service
- Purpose
- Scope
- 1.
- General principles of good administration
- Lawfulness
- Non-discrimination and equal treatment
- Proportionality
- Consistency
- 2.
- Guidelines for good administrative behaviour
- Objectivity and impartiality
- Information on administrative procedures
- 3.
- Information on the rights of interested parties
- Hearing of all parties with a direct interest
- Duty to state the reasons on which decisions are based
- Duty to state the appeal possibilities
- 4.
- Dealing with enquiries
- Requests for documents
- Correspondence
- Telephone communication
- Requests from the media
- 5.
- Protection of personal data and sensitive information
- 6.
- Complaints
- European Commission
- European Ombudsman
Feedback