DECISION No 1/2023 OF THE TRADE SPECIALISED COMMITTEE ON ADMINISTRATIVE COOPERATION IN VAT AND RECOVERY OF TAXES AND DUTIES ESTABLISHED BY THE TRADE AND COOPERATION AGREEMENT BETWEEN THE EUROPEAN UNION AND THE EUROPEAN ATOMIC ENERGY COMMUNITY, OF THE ONE PART, AND THE UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND, OF THE OTHER PART
of 19 October 2023
on the procedure for the conclusion of a service level agreement [2023/2472]
Article 1
Article 2
ANNEX
Service Level Agreement for the systems and the applications for administrative cooperation in VAT and on mutual assistance for the recovery of claims
1. APPLICABLE ACTS AND REFERENCE DOCUMENTS
1.1. APPLICABLE ACTS
[AD.1.] |
Trade and Cooperation Agreement between the European Union and the European Atomic Energy Community, on the one part, and the United Kingdom of Great Britain and Northern Ireland, on the other part, (‘the Trade and Cooperation Agreement (TCA)’) and in particular its Protocol on administrative cooperation and combating fraud in the field of value added tax and on mutual assistance for recovery of claims (‘the Protocol’) (OJ L 149, 30.04.2021, p. 10) |
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[AD.2.] |
Decision No 4/2023 of the Trade Specialised Committee on Administrative cooperation in VAT and recovery of taxes and duties established by the Trade and Cooperation Agreement between the European Union and the European Atomic Energy Community, on the one part, and the United Kingdom of Great Britain and Northern Ireland, on the other part, and in particular its Protocol on administrative cooperation and combating fraud in the field of value added tax and on mutual assistance for recovery of claims (‘the Protocol’), of 19 October 2023 on standard forms for the communication of information and statistical data, the transmission of information via the CCN network and the practical arrangements for the organisation of contacts between central liaison offices and liaison departments |
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[AD.3.] |
Decision No 3/2023 of the Trade Specialised Committee on Administrative cooperation in VAT and recovery of taxes and duties established by the Trade and Cooperation Agreement between the European Union and the European Atomic Energy Community, on the one part, and the United Kingdom of Great Britain and Northern Ireland, on the other part of 19 October 2023 laying down implementing rules for provisions relating to recovery assistance of the Protocol on administrative cooperation and combating fraud in the field of value added tax and on mutual assistance for recovery of claims |
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1.2. REFERENCE DOCUMENTS
[RD.1.] |
CCN/CSI General Security Policy (ITSM Web Portal) |
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[RD.2.] |
CCN/CSI Baseline Security Checklist (ITSM Web Portal) |
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[RD.3.] |
https security recommendations of CCN /Mail III Webmail access – Ref. CCN /Mail III User Guide for NAs |
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[RD.3.] |
Security recommendations of CCN /Mail III Webmail access – Ref. CCN Intranet – Local Network Administrator Guide |
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2. TERMINOLOGY
2.1. ACRONYMS
ACRONYM |
DEFINITION |
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CCN |
Common Communication Network |
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CET |
Central European Time |
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CIRCABC |
Communication and Information Resource Centre Administrator |
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DG |
Directorate General |
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EoF |
Exchange of Forms |
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ITIL |
Information Technology Infrastructure Library |
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ITSM |
Information Technology Service Management |
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VAT |
Value Added Tax |
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2.2. DEFINITIONS
EXPRESSION |
DEFINITION |
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CET |
Central European Time, GMT+1 and during summertime GMT+2 hours |
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Party |
Within the scope of this SLA, ‘Party’ shall mean either the United Kingdom or the Commission. |
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Working days and hours (ITSM service desk) |
7:00 to 20:00 (CET), 5 days a week (Monday to Friday including holidays) |
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3. INTRODUCTION
3.1. SCOPE OF THE SLA
3.2. AGREEMENT PERIOD
4. RESPONSIBILITIES
4.1. SERVICES PROVIDED BY THE COMMISSION TO THE UNITED KINGDOM
4.2. SERVICES PROVIDED BY THE UNITED KINGDOM TO THE COMMISSION
5. SERVICE DESCRIPTION
5.1. COMMISSION SERVICE TO THE UNITED KINGDOM
5.1.1. Service desk
5.1.1.1. Agreement
PRIORITY |
ACKNOWLEDGEMENT TIME |
RESOLUTION TIME |
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P1: Critical |
30 m |
4 h |
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P2: High |
30 m |
13 h (1 day) |
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P3: Medium |
30 m |
39 h (3 days) |
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P4: Low |
30 m |
65 h (5 days) |
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5.1.2. Statistical Service
5.1.2.1. Agreement
5.1.3. Security Management
5.1.3.1. Agreement
5.1.3.2. Reporting
5.2. UNITED KINGDOM'S SERVICES TO THE COMMISSION
5.2.1. All Service Level Management Areas
5.2.1.1. Agreement
5.2.1.2. Reporting
5.2.2. Service desk
5.2.2.1. Agreement
5.2.2.2. Reporting
5.2.3. Problem Management
5.2.3.1. Agreement
5.2.3.2. Reporting
5.2.4. Security Management
5.2.4.1. Agreement
5.2.4.2. Reporting
5.3. SERVICES BETWEEN THE UNITED KINGDOM AND THE MEMBER STATES
5.3.1. Exchange of Forms
5.3.1.1. Agreement
CCN/Mail mailbox |
Form |
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VIESCLO |
Exchange of Information under Articles PVAT.7, 8, 10, 11, 12 and 16 of the Protocol General exchanges |
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VIESCLO |
Exchange of Information under Articles PVAT.7, 8, 10, 11, 12 and 16 of the Protocol Request for notification |
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TAXFRAUD |
Exchange of Information under Articles PVAT.7, 8, 10, 11, 12 and 16 of the Protocol Anti-fraud exchanges |
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TAXAUTO |
Automatic exchanges |
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Request for information under Article PVAT.20 of the Protocol Request for notification under Article PVAT.23 of the Protocol Request for recovery under Article PVAT.25 of the Protocol Request for precautionary measures under Article PVAT.31 of the Protocol |
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