COMMISSION IMPLEMENTING DECISION (EU) 2018/620
of 20 April 2018
on the technical specifications for the Copernicus service component pursuant to Regulation (EU) No 377/2014 of the European Parliament and of the Council
(Text with EEA relevance)
Article 1
Technical specifications for the Copernicus service component
Article 2
Entry into force
ANNEX I
GENERAL CHARACTERISTICS OF THE COPERNICUS SERVICE COMPONENT
1. SCOPE
2. GENERAL SERVICE SPECIFICATION
2.1.
Architecture
2.2.
Integrated operations
2.3.
Product and service quality management
2.4.
Continuous service improvements
2.5.
User uptake and communication
2.6.
Products dissemination and archiving
3. TECHNICAL SERVICE PORTFOLIO
3.1.
Service products general standards – INSPIRE compliance
4. MONITORING AND EVALUATION OF THE SERVICES
Services providing routine products (land, climate change, maritime monitoring, atmosphere monitoring)
ID |
KPI |
Proposed evaluation method |
1 |
Quality and products completeness |
Quality and completeness of the products |
2 |
Product Timeliness (where applicable) |
Percentage of products available on time on the Copernicus Service dissemination portal, in line with pre-defined benchmarks for each product |
3 |
Service availability |
Percentage of time the Copernicus Service dissemination portal is available for the users (per month) |
4 |
User satisfaction (for assistance and services) |
Result of the question ‘Overall, how satisfied are you with the Copernicus Service X? (1 = not satisfied, 4 = very satisfied)’, to be included in the annual user satisfaction survey of each Copernicus Service. |
5 |
User uptake |
A/number of registered users |
B/number of active users (downloading or invoking products in the last 3 months) |
Services providing on-demand products (e.g. security, emergency)
ID |
KPI |
Proposed evaluation method |
1 |
Quality and products completeness |
Quality and completeness of the products |
2 |
Product Timeliness (where applicable) |
Percentage of products available on time on the Copernicus Service dissemination portal, in line with pre-defined benchmarks for each product |
3 |
Service availability |
Percentage of time the Copernicus Service dissemination portal is available for the users (per month) |
4 |
User satisfaction (for assistance and services) |
Result of the question ‘Overall, how satisfied are you with the Copernicus Service X? (1 = not satisfied, 4 = very satisfied)’, to be asked after each activation or to be included in an annual user satisfaction survey. |
5 |
User Uptake |
Number of activations |