COMMISSION DELEGATED REGULATION (EU) 2022/2117
of 13 July 2022
supplementing Regulation (EU) 2020/1503 of the European Parliament and of the Council with regard to regulatory technical standards specifying the requirements, standard formats and procedures for complaint handling
(Text with EEA relevance)
Article 1
Complaint handling procedures
Article 2
Standard format and language
Article 3
Acknowledgment of receipt and verification of admissibility
Article 4
Investigation of complaints
Article 5
Decisions
Article 6
Communication with complainants
Article 7
Entry into force
ANNEX
Standard format for the submission of complaints
SUBMISSION OF A COMPLAINT (to be sent by the client to the crowdfunding service provider) |
1.a
Personal data of the complainant
LAST NAME/LEGAL ENTITY NAME |
FIRST NAME |
REGISTRATION NUMBER AND LEI (IF AVAILABLE) |
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ADDRESS: STREET, NUMBER, FLOOR (for firms registered office) |
POSTCODE |
CITY |
COUNTRY |
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TELEPHONE |
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1.b
Contact details (if different from 1.a)
LAST NAME/LEGAL ENTITY NAME |
FIRST NAME |
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ADDRESS: STREET, NUMBER, FLOOR (for firms registered office) |
POSTCODE |
CITY |
COUNTRY |
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TELEPHONE |
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2.a
Personal data of the legal representative (if applicable) (a power of attorney or other official document as proof of the appointment of the representative)
LAST NAME |
FIRST NAME/LEGAL ENTITY NAME |
REGISTRATION NUMBER AND LEI (IF AVAILABLE) |
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ADDRESS: STREET, NUMBER, FLOOR (for firms registered office) |
POSTCODE |
CITY |
COUNTRY |
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TELEPHONE |
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2.b
Contact details (if different from 2.a)
LAST NAME/LEGAL ENTITY NAME |
FIRST NAME |
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ADDRESS: STREET, NUMBER, FLOOR (for firms registered office) |
POSTCODE |
CITY |
COUNTRY |
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TELEPHONE |
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3.
Information about the complaint
3.a
Full reference of the investment or agreement to which the complaint relates (i.e. investment reference number, name of the project owner/company or crowdfunding project, other references of the relevant transactions…)
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3.b
Description of the complaint’s subject-matter (please clearly specify the subject matter of the complaint)
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3.c
Date(s) of the facts that have generated the complaint
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3.d
Description of damage, loss or detriment caused (where relevant)
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3.e
Other comments or relevant information (where relevant)
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In |
(place) |
on |
(date) |
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SIGNATURE |
COMPLAINANT/LEGAL REPRESENTATIVE Documentation provided (please check the appropriate box): |
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Power of attorney or other relevant document … |
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Copy of the contractual documents of the investments to which the complaint relates … |
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Other documents supporting the complaint: |
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